Need Help With Your Order?

  • Track & Trace

    You can follow your package status in real time on this page. If anything looks off, reach out to us directly.

  • Contact Our Team

    Questions or concerns? Text, WhatsApp, or call us at (617) 389-1697 — or email us at contact@artgold.store.

  • Need to Reorder?

    Loved what you received? You can easily reorder any item from your last purchase with just one click.
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Frequently Asked Questions

Yes! We offer free standard shipping on all U.S. orders over $99. Expedited shipping options are also available at checkout.

Most orders are processed within 24–48 hours, and standard shipping usually takes 2–5 business days depending on your location.

All orders are shipped directly from our store in Everett, Massachusetts.

Currently, we only ship within the United States. For special international orders, please contact us directly.

Absolutely! You’ll receive a tracking number via email or SMS once your order has shipped. You can also use our Order Tracking Page to stay updated.

First, check around your delivery area or with neighbors. If it’s still missing, contact us right away at (617) 389-1697 or email contact@artgold.store and we’ll help resolve it.

Yes! You can choose “Local Pickup” at checkout and pick up your order from our store during business hours.

We’re located at:

159 Main St, Everett, MA 02149

Pickup is available Mon–Fri: 9am–6pm and Sat: 9am–4pm.

Local pickups are usually ready within 24 hours, and we’ll notify you by text or email as soon as your order is ready.

Just bring your order confirmation and a valid photo ID. If someone else is picking it up for you, let us know in advance.