COMPLIMENTARY SHIPPING ON ALL ORDERS OVER $99.
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Art Gold Jewelry Product FAQ
Is this jewelry real gold?
Yes, every piece is made with genuine 18K or 14K solid gold, never plated or filled. Each item is tested and hallmarked for authenticity.
Do you provide a certificate of authenticity?
Absolutely! All gold jewelry from Art Gold comes with a certificate of authenticity and a guarantee of gold purity.
Can I see the jewelry in person before buying?
Yes! You’re welcome to visit our showroom in Everett, MA. Just call ahead or contact us to schedule your visit.
What if the jewelry doesn’t fit?
We offer complimentary resizing on most rings and can adjust many items for the perfect fit. Please contact us within 7 days of receiving your order.
Can I customize or engrave my jewelry?
Many of our pieces can be engraved or customized. Look for customization options on the product page, or contact us for a personal request.
How long does shipping take?
In-stock items typically ship within 1–3 business days. Custom or personalized orders may take longer—please see the product details or contact us for timing.
Is my purchase insured during shipping?
Yes, all Art Gold Jewelry shipments are fully insured and require a signature upon delivery for your peace of mind.
What is your return policy?
We offer a 7-day return policy for unworn, non-custom items. For full details, please see our Returns & Exchanges page or contact us directly.
How can I care for my gold jewelry?
Clean your gold jewelry gently with a soft cloth. Avoid harsh chemicals and store each piece in its original Art Gold box or a soft pouch.
How do I contact customer service?
For the fastest attention, please call or text our store at (617) 389-1697. You can also email us at contact@artgold.store—we respond as quickly as possible!